BOAT OWNERS - Reservation and Payment Procedures Help Topics

What should I do after receiving a reservation?

You will immediately be notified of the reservation made for your yacht via SMS. After you receive the reservation information, you must contact the customer before the tour time.

What should I do if the customer brings more people than the reservation count?

If a customer wants to bring more people than the reservation count, you can ask the person who made the reservation to comply with the reservation conditions. The decision to accept or not accept additional people depends on the condition of the yacht.

Who does the boat owner invoice?

The boat owner must invoice the total amount of the reservation fee to the customer. Kolayyat issues the commission invoice to the boat owner.

How should payment be collected for extra requests not included in the reservation?

If the customer has extra requests that are not specified in the reservation, the payment should be collected by the boat owner. However, Kolayyat is not responsible for the security of these payments. The boat owner must take full responsibility.