RENTER - Payment Procedures Help Topics

Will I have to make a payment outside of Kolayyat?

If you encounter a payment request on a platform other than Kolayyat, it is important to report this situation to the Kolayyat team. Kolayyat offers a 100% secure payment experience during the reservation process. Your deposit will not be transferred to the yacht owner's account until the tour is completed. The remaining amount is paid directly to the yacht owner during the tour, ensuring your payment is secure. Kolayyat's cancellation policies protect both yacht owners and guests and ensure payment security.

How can I get my invoice?

Since Kolayyat is a tourism agency that supports you in yacht rental, it is the yacht owner's responsibility to issue an invoice for the total amount of the reservation. You can discuss the details with the yacht owner.

What fees should I pay to the yacht owner?

You need to pay all necessary payments to the yacht owner, except for the online advance payment that Kolayyat facilitates. These payments may include the following:\n\n1. Tips for the captain or crew,\n2. Your additional requests,\n3. The remaining amount after making the advance payment,\n4. If you want to disembark at extra ports, the docking fees,\n5. You need to pay directly to the yacht owner for any extra services that are not included in the price at the time of reservation.

What are my payment options?

You can make your reservation by making an advance payment via credit card or debit card through Kolayyat. You can make the remaining payment and payments for additional services to the yacht owner in cash or via bank transfer if they accept it.